TENDERNESS
We’re here to help.
Updated October 13, 2026
Questions about Tenderness, trouble with your account, or requests about your data? Get in touch.
Send an emailHelp with the app
Include your device model, app version, and what happened. If you send a screenshot, hide personal details and health information.
Account and personal data
To request access, correction, or deletion of your data and account, email the address below, using the email associated with your account where possible. We may ask you to verify your identity to protect your information.
Request account or data deletion
Use the subject “Tenderness account deletion” and, if possible, email us from the address associated with your account. Say whether you want to delete the whole account or specific data; we may verify your identity and family links. Completed deletion removes active account data, including profiles, routine and health records, memories, photos, videos, audio, documents, and files stored by Tenderness. If other members have shared data, Support will review the request to protect their records before completing deletion. Recovery copies and technical logs may remain for the providers’ own retention cycles; Tenderness does not keep an additional copy or set a separate period for them. Data subject to a legal retention obligation may be kept for the required period. Content downloaded or shared outside the app cannot be removed by Tenderness.
Health information
Tenderness organizes information recorded by families. Support does not provide diagnosis, treatment, or emergency care.